St. Radigunds Community Centre Co. Ltd. Privacy Notice

 

Please take the time to read this notice in full.

We take the management of your personal information very seriously. It is important to us that you understand and are happy with how we use this information to ensure you get the best experience of our service.

Published: 28 October 2020

INTRODUCTION

By using our website and attending our venue you consent to our lawful collection and use of your Information as described in this notice. It also explains how we will use any data collected from you with your consent and your rights over your data. We will post any changes to this notice on our website. Your continued use of the website or attendance at our venue after this notice has been amended shall be deemed to be your continued acceptance of this notice, as amended.

WHO WE ARE

St. Radigunds Community Centre Co. Ltd is a registered charity number 1082024 which provides facilities for hire and activities for the benefit of the residents of St. Radigunds ward in Dover. The Data Controller is the Board of Trustees who can be contacted via: The Chair, St. Radigunds Community Centre Co. Ltd. St. Radigunds Community Centre, Poulton Close, Dover CT17 0HL or by phone: 01304 219745 or e-mail:  chair@stradigunds.org

We are registered with the UK Information Commissioner’s Office as a data controller.

WHAT PERSONAL INFORMATION DO WE COLLECT?

Personal information or personal data is data which identifies a person (you) from the information provided or if combined with other information that we may have access to.  In summary, personal data is:

•Name and address

• Phone numbers

• Date of birth

• Email address

• Bank account details

• IP addresses

In addition, there are “special categories” of personal data which means that the data, in law, is considered more sensitive, such as:

• Personal data related to your health

• Genetic data

• Religious beliefs

In the event that we need to collect personal data that falls into special categories, we will inform you at the time of collection why we require it. We will only use this type of information about you for the specific purpose for which it has been collected. If we wish to use the information for any other purposes, we will ask for your permission to do so unless there is a legal requirement for us to process your personal data. We will only collect information that you provide to us directly. We collect and maintain information that you provide to us during your use of the website, hiring of our facilities or attendance at activities and events. If you sign up to receive an e-newsletter, enter a contest or participate in social networking activities, you may provide us with contact information (e.g., email, telephone and/or or physical address); or you may provide us with information in the course of email, customer support interactions and surveys.

You have control over the information you provide to us, but you must understand that if you choose not to share some details with us, we may not be able to provide you with a service that you request. You may provide your information to us via a number of routes. It may come from: information you have provided whilst registering for, or booking a space or service, forms on the website or on paper which you have completed, information provided over the telephone, or information you have provided via email correspondence with us.

INFORMATION WE COLLECT THROUGH OUR WEBSITE

When you use our website, information may be collected by us through our use of cookies, this information enables us to deliver you a tailored online experience. You can amend your cookie settings when you first visit our website. 

Children under 13

Where our services are provided to persons under 13, we only collect information on them with the legal guardians consent. If you become aware that a child has provided us with personal information without consent, please contact us at info@stradigunds.org. We will undertake to delete any details of such users where a parent or guardian has notified us that any such details have been obtained.

WHAT WE USE YOUR PERSONAL INFORMATION FOR

We will use your personal information to provide you with services you have enquired about or to fulfil our contractual obligations in providing a venue or service you have booked with us. We will also use your information with your consent to let you know about offers and new services or events (marketing). We are well aware of the irritations of unsolicited marketing communications and are committed to ensuring that your rights and our obligations are fully respected at all times. Wherever we collect personal data with marketing in mind, we will inform you and provide you with a choice to continue or opt out of being contacted for this purpose.

Typically, we will use your information as necessary and as appropriate for our business purposes, including:

  • providing you access to the website;

  • responding to enquiries or requests that you direct to us;

  • fulfilling your requests for venue hire, activities and information.

  • based on the frequency of your visits and other personal information you provide, we may promote our charitable fundraising to you

  • to comply with government guidance for NHS Test and Trace purposes.

  • You can opt in to receive information about upcoming offers, activities and events and opt out at any time.

PHOTOGRAPHIC CONSENT

We will not permit photographs, video or other images of you to be taken without the consent of you or, if for a child under 13, the consent of the legal guardian. Where you give your consent we will use the images solely for the purpose intended; usually to promote our events and activities on our internal noticeboards, website, in printed literature or on social media.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We do not share your personal information with any third parties unless there is a valid legal reason to do so, for example to prevent crime or protect a person’s health and wellbeing. It is important for us that you understand who your information may be shared with and the seriousness with which we take the confidentiality of your personal data. If you have questions about such uses of your personal data, we will be happy to tell you more.

STORAGE AND SECURITY OF PERSONAL INFORMATION

Your personal information is kept secure at all times and we use the latest technology to ensure that all our data is kept confidential, especially personal information that we hold. Your information may be kept in a number of places, all of which comply with data protection requirements. We use cloud providers and online application providers to help us run our business and information we manage may be transferred for storage to destinations outside of the UK and Europe. All reasonable steps are taken to ensure that your personal information is managed and secured appropriately. All transfers of personal information regardless of destination will comply with the law, at all times.

HOW LONG WE KEEP YOUR PERSONAL INFORMATION FOR

We will keep your personal data for a maximum of 2 years after we provide services to you. If you are a customer, then we will keep personal information about you for our legitimate business purposes, such as ensuring we can identify you in the case of a complaint, to identify payments and within our finance systems for auditing and accounting purposes. We will also keep the personal information you have provided for marketing purposes for a reasonable period of time that allows us to contact you with offers, if you have agreed to be contacted, and to ensure that we do not contact you inadvertently if you have refused marketing contact. We will only keep your personal data for as long as there is a legitimate requirement to do so.

WHAT ARE YOUR RIGHTS?

Under data protection legislation from the UK and Europe, you have rights over how your personal data is used. The main rights related to your personal data are listed below, but there are others which you may like to find out more about by looking up the Data Protection Act 2018 or the General Data Protection Regulation. More detailed descriptions of your rights can be found on the Information Commissioners website www.ICO.org.uk. If you want to exercise any of these rights, you can make a request via our Data Controller at the address on this notice (see “Who we are”) and we will respond to your request in 28 days. Where you have asked for your data to be provided to you there may be a small fee and we may ask you to verify your identity.

The right of transparency (right to be informed)

You have a right to be informed about the collection and use of your personal data. We have an obligation to provide you with this information freely and in a manner that is easily understood. This notice serves to provide with this information.

The right of access to your information

You have a right to have access to the information we hold about you and to verify that we are using your personal data lawfully. If asked we will provide confirmation of what personal data we hold, provide a copy of the data, and inform you of any other rights you may have.

The right of rectification

You have the right to have any information held about you which is inaccurate to be rectified. If you believe that we have inaccurate information, for example a mispelt name, then please contact us.

The right to be forgotten (the right to erasure)

You have, subject to certain conditions being met, the right to be forgotten. Where we can, we will remove all your details from our systems subject to being able to do so reasonably, and where no other legal or legitimate reason exists to keep your personal data. For example, if you owe money to us via an account, we expect this to be cleared before we considered erasure of your details.

The right to restrict processing of your personal data

In some cases, you may require us to hold your data but not process it, this may be relevant if you believe inaccuracies have not been corrected and further processing would cause issues for you as an individual.

The right to data portability

Personal data portability means that on request we will give you the information we hold about you in a format that can easily be opened by other operating systems. This is most likely to be a spreadsheet file.

The right to object

You have a right to object to how personal data about you are processed, in some instances. You may object to us processing your personal data for our “legitimate interests” and to stop direct marketing.

Unless we can demonstrate compelling reasons for continuing to process your personal data, which we will explain to you, if relevant, when you object, then we will always endeavour to comply with your wishes.

The right to stop automated individual decision making, including profiling

We do not use any automated systems to process personal information.

The right to complain

You have a right to complain to the regulator in the country in which you reside or where you believe any misuse of your data has taken place. The UK Information Commissioner’s Office can be contacted directly if you believe that we have failed to address your concerns. Their contact details may be found at www.ico.org.uk.